1. VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
1.1.
The General Terms and Conditions of Sale apply to the legal relationships arising from the purchase of goods between customers of mam-designo.com (hereinafter the Customer) and the owner of mam-designo.com, MAM DESIGNO OÜ (registration number 14611538, registered address Harju maakond, Tallinn, Kristiine linnaosa, Marsi tn 3-4, 11316, Estonia, hereinafter MAM).
1.2.
The General Terms and Conditions of Sale shall not conflict with the legal regulations in force in the Republic of Estonia and, where necessary (in the event of disputes or missing information), shall be supplemented by such regulations.
1.3.
In addition to these General Terms and Conditions of Sale, the relationship between the Customer and MAM is governed by MAM product information, price lists, purchase information, and established good practices.
1.4.
MAM reserves the right to unilaterally amend these terms and product prices in order to improve operational efficiency, competitiveness, future development, and to expand or reorganize the product range. Amendments and additions to the terms and product prices enter into force from the moment the relevant information is published on the MAM website. If the Customer submitted an order before the amendments entered into force, the terms valid at the time of submitting the order shall apply, unless otherwise provided by law or these terms.
1.5.
MAM and the Customer wish to trade via the MAM website under the terms set out in this document. By placing an order and making an advance payment on the MAM website, the Customer confirms that they have reviewed and agree to the terms of sale.
1.6.
Product images are for illustrative purposes only.
2. MAM PRICE LIST
2.1.
Prices of products sold in the MAM online store are shown in euros and do not include delivery costs.
2.2.
The delivery cost depends on the delivery method selected by the Customer when placing the order.
2.3.
MAM reserves the right to adjust prices. If the Customer submitted an order before a price change entered into force, the price indicated on the advance invoice at the time of placing the order shall apply.
3. SHOPPING CART AND ORDER PLACEMENT
3.1.
Products can be ordered from our online store without registration; however, additional discounts may apply to registered users. The system is secure and easy to use, and personal data is protected with us.
3.2.
To place an order, the following steps must be completed:
- Add the desired product(s) to the shopping cart;
- Proceed to the shopping cart by clicking the cart icon at the top of the page;
- Fill in the required fields and select a suitable delivery and payment method;
- Read the Purchase and Sale Terms and Conditions and, if you agree, confirm your consent;
- Click the “Place Order” button and make the payment.
After this, all that remains is to wait for the order confirmation email, after which your order will be processed.
4. PAYMENT FOR ORDERED GOODS
4.1.
After completing the payment, be sure to click the “Return to merchant” button.
4.2.
You can quickly and securely pay for your order on our website via bank links, installment payment partners, and on the basis of an invoice or e-invoice.
4.2.1.
We support the following bank links: Swedbank, SEB, LHV Bank, Luminor Bank, and COOP Bank.
4.3.
Orders are processed immediately once the payment made by you has been received in full in the bank account.
4.4.
Any service fees related to payments are borne by the Customer.
5. DELIVERY AND HANDOVER OF GOODS
5.1.
After successful payment, you will receive an email titled “Order confirmed” with detailed information. If you have not received this email, please contact customer service. After that, your order will be processed. Once the goods have been packed, they will be dispatched, and you will receive an email titled “Your order has been shipped.”
5.1.1.
NB! Shipping and collection do not take place on national holidays.
5.2.
You can view the exact and up-to-date delivery methods and their costs at checkout.
5.3.
If the Customer does not collect the parcel in time and it is returned to MAM, the Customer is obliged to pay the costs related to the return and, if desired, the cost of reshipping.
6. CANCELLATION OF ORDER AND RETURN OF GOODS
6.1.
The Customer has the right to withdraw from the contract without stating a reason within 14 days of receiving the goods and to exchange or return the goods. In the event of withdrawal, the goods must be returned without delay, but no later than within 14 days.
6.2.
The goods may be tested and examined to determine their suitability; however, during testing, minimal impact on the goods and their packaging must be ensured. Testing means use equivalent to what is customary in retail stores before purchase.
6.3.
Returned goods must be in their original packaging, with original markings, and with the same completeness as at the time of delivery to the Customer. If the packaging can be opened without damage, the Customer is obliged to open it accordingly. If the original packaging is damaged, or if use during the trial period exceeds what is reasonably necessary to examine the goods, or if the returned goods are not in a condition comparable to new goods of the same type, MAM has the right to deduct compensation corresponding to the decrease in value of the goods from the amount refundable to the Customer. The amount of compensation is determined on a case-by-case basis according to the extent of the decrease in value, and the Customer will be informed of the amount at the earliest opportunity.
6.4.
The costs of returning the goods are borne by the Customer, except where the reason for return is that the returned item does not correspond to what was ordered (e.g., incorrect or defective item).
6.5.
The Customer must return the goods within 14 days of submitting the withdrawal statement or provide proof that the goods were handed over to the carrier within that period.
6.6.
Upon receipt of the returned goods, MAM shall refund all payments received from the Customer under the contract without delay, but no later than within 14 days from receipt of the withdrawal statement.
6.7.
MAM may refuse to issue refunds until it has received the goods back or until the Customer has provided proof that the goods have been returned, whichever occurs first.
6.8.
If the Customer has expressly chosen a delivery method different from the cheapest standard delivery method offered by MAM, MAM is not required to refund the cost exceeding that of the standard delivery method.
6.9.
MAM has the right to withdraw from the sales transaction and demand the return of the goods from the Customer if the price of the goods in the online store was mistakenly indicated significantly below the market price.
6.10.
To withdraw from the purchase, the Customer must send a free-form email to info@mam-designo.com.
6.11.
After submitting the withdrawal statement, the goods may be sent to the Viimsi Smartpost, Viimsi DPD, or Viimsi Omniva parcel locker to phone number +372 5511537.
6.12.
The period for submitting claims is 2 years. If a defect appears within 12 months of purchase, it is presumed that the defect existed at the time of purchase, unless MAM proves otherwise. After the 12-month period, the consumer must prove that the defect is due to a manufacturing fault and not improper use.
6.13.
In the event of a defect, the Customer has the right to contact the online store within two months by sending an email to info@mam-designo.com or by calling +372 5511537. MAM shall respond to the consumer’s complaint in writing or in a reproducible written form within 15 days.
6.14.
If the ordered goods cannot be delivered due to being out of stock or for any other reason, the Customer will be informed at the earliest opportunity and the paid amount (including delivery costs) will generally be refunded within 1–2 business days. Depending on the payment method, the refund may take up to 7 business days to be credited.
7. LIABILITY AND FORCE MAJEURE
7.1.
MAM is liable to the Customer for damage caused by MAM’s breach of these terms in the cases and to the extent provided by the laws of the Republic of Estonia.
7.2.
The Customer is liable to MAM for damage caused by the Customer’s breach of these terms in the cases and to the extent provided by the laws of the Republic of Estonia.
7.3.
Neither party shall be liable to the other, nor shall such conduct be deemed a breach of these terms, for any delay or failure to perform obligations if the cause of such delay or failure was beyond the control of the party (force majeure).
7.4.
MAM does not compensate the Customer for costs arising from the fact that the Customer has assumed obligations towards third parties (independent of MAM) under terms contrary to these conditions.
8. OTHER TERMS
8.1.
MAM uses the personal data provided by the Customer solely for fulfilling the Customer’s purchase order. Data is treated confidentially and is not disclosed to third parties, except where required by the chosen delivery method or by law.
8.2.
MAM reserves the right to send the Customer information about new products and special offers if the Customer has subscribed to the newsletter. The Customer has the right to request deletion of their data from the database.
8.3.
Matters not regulated by these terms are governed by the legislation of the Republic of Estonia and other acts regulating the relationship between the parties.
8.4.
Disagreements and disputes arising from the performance of these terms shall primarily be resolved through negotiations. If disputes arising from the contract cannot be resolved through negotiations, both the Customer and MAM have the right to seek protection of their rights from the Consumer Protection Authority or a court. In addition, all customers have access to the European Union’s online dispute resolution platform (ODR – Online Dispute Resolution) for resolving complaints with e-traders at http://ec.europa.eu/odr.
9. FINAL PROVISIONS
9.1.
These order terms and the sales contracts of the MAM online store are governed by Estonian law. If any provision of the order terms is invalid, this does not affect the validity of the remaining provisions of the order terms or the sales contract. The invalid provision shall be replaced by a lawful provision that is legally and economically closest to the invalid provision.
