DELIVERY AND HANDOVER OF GOODS
1.1.
After successful payment, you will receive an email titled “Order confirmed” with detailed information. If you have not received this email, please contact customer service. After that, your order will be processed. Once the goods have been packed, they will be dispatched, and you will receive an email titled “Your order has been shipped.”
1.1.1.Express Worldwide Shipping
We ship to all countries in the world
We will arrange shipment as soon as we receive your order. If you have not received your package within 7 business days, please contact us.
Orders All over the world can take a few days longer.
Orders in Estonia arrive in 2/3 working days
Orders in Latvia, Lithuania, Finland and Sweden arrive in 3/5 working days.
NB! Shipping and collection do not take place on national holidays.
1.2.
You can view the exact and up-to-date delivery methods and their costs at checkout.
1.3.
If the Customer does not collect the parcel in time and it is returned to MAM, the Customer is obliged to pay the costs related to the return and, if desired, the cost of reshipping.
2. CANCELLATION OF ORDER AND RETURN OF GOODS
2.1.
The Customer has the right to withdraw from the contract without stating a reason within 14 days of receiving the goods and to exchange or return the goods. In the event of withdrawal, the goods must be returned without delay, but no later than within 14 days.
2.2.
The goods may be tested and examined to determine their suitability; however, during testing, minimal impact on the goods and their packaging must be ensured. Testing means use equivalent to what is customary in retail stores before purchase.
2.3.
Returned goods must be in their original packaging, with original markings, and with the same completeness as at the time of delivery to the Customer. If the packaging can be opened without damage, the Customer is obliged to open it accordingly. If the original packaging is damaged, or if use during the trial period exceeds what is reasonably necessary to examine the goods, or if the returned goods are not in a condition comparable to new goods of the same type, MAM has the right to deduct compensation corresponding to the decrease in value of the goods from the amount refundable to the Customer. The amount of compensation is determined on a case-by-case basis according to the extent of the decrease in value, and the Customer will be informed of the amount at the earliest opportunity.
2.4.
The costs of returning the goods are borne by the Customer, except where the reason for return is that the returned item does not correspond to what was ordered (e.g., incorrect or defective item).
2.5.
The Customer must return the goods within 14 days of submitting the withdrawal statement or provide proof that the goods were handed over to the carrier within that period.
2.6.
Upon receipt of the returned goods, MAM shall refund all payments received from the Customer under the contract without delay, but no later than within 14 days from receipt of the withdrawal statement.
2.7.
MAM may refuse to issue refunds until it has received the goods back or until the Customer has provided proof that the goods have been returned, whichever occurs first.
2.8.
If the Customer has expressly chosen a delivery method different from the cheapest standard delivery method offered by MAM, MAM is not required to refund the cost exceeding that of the standard delivery method.
2.9.
MAM has the right to withdraw from the sales transaction and demand the return of the goods from the Customer if the price of the goods in the online store was mistakenly indicated significantly below the market price.
2.10.
To withdraw from the purchase, the Customer must send a free-form email to info@mam-designo.com.
2.11.
After submitting the withdrawal statement, the goods may be sent to the Viimsi Smartpost, Viimsi DPD, or Viimsi Omniva parcel locker to phone number +372 5511537.
2.12.
The period for submitting claims is 2 years. If a defect appears within 12 months of purchase, it is presumed that the defect existed at the time of purchase, unless MAM proves otherwise. After the 12-month period, the consumer must prove that the defect is due to a manufacturing fault and not improper use.
2.13.
In the event of a defect, the Customer has the right to contact the online store within two months by sending an email to info@mam-designo.com or by calling +372 5511537. MAM shall respond to the consumer’s complaint in writing or in a reproducible written form within 15 days.
2.14.
If the ordered goods cannot be delivered due to being out of stock or for any other reason, the Customer will be informed at the earliest opportunity and the paid amount (including delivery costs) will generally be refunded within 1–2 business days. Depending on the payment method, the refund may take up to 7 business days to be credited.
To return a product, please fill our contact form by clicking here!
